Delivery Policy

• We only accept payment from Credit Cards registered at a UK address (the Billing Address).
• We only deliver items to the Billing Address (the Credit Card's registered address).
• We only deliver items to addresses within MAINLAND UK (England, Scotland & Wales).


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Returns Policy
Into-HP.com returns policy ("this Returns Policy") is designed to offer an efficient and effective method of returning qualifying goods, whilst maintaining a high standard of customer service.

In addition to this Returns Policy you should click here to refer to our Terms and Conditions of Sale. The company advise our Customers to verify suitability and compatibility of goods before purchasing If you are unsure of any information in this document please do not hesitate to contact the Customer Service team here with any questions you may have.

• We are able to accept return of the goods and issue a Returns Material Authorisation (RMA) in the following circumstances:
  
  
• Where a consumer Customer is exercising their rights under the Distance Selling Regulations (DSR) (please note DSR does not apply to our business customers).
  
  
• Where goods are faulty upon delivery or develop a fault within a reasonable period of time.
  
  
• Where the wrong goods have been delivered by Into-HP.com, or when the goods are materially different to the description we have given them prior to the contract.
  
  
• Where goods are found to be faulty or damaged prior to delivery.
  

For all customers wishing to return item(s), please request the return in writing. We accept returns requests via email, fax or post. Notification via telephone is not sufficient and cannot be accepted.

If you are a "Customer" Exercising your Right of Cancellation under Distance Selling Regulations (DSR)
"Consumer" who are cancelling their order in line with DSR have 7 working days after the receipt of the item to request a return. (Working days exclude Saturdays, Sundays and Bank Holidays). In the event that the goods are not returned as required, the Company reserves the right to charge the consumer a sum not exceeding the direct costs of recovering the goods.

If you are Returning Goods which are Faulty.
If you receive your item and it is faulty, please contact us within a reasonable period of time. Upon receipt of the product and verification of the fault we will resolve the problem with an appropriate remedy, for instance a repair or a replacement.

In certain cases many goods are under warranty with the manufacturer and we may advise you of this. The manufacturer may be able to offer comprehensive support to resolve your issue efficiently. Details for the manufacturer can be found with the documentation provided with your item. You may however contact us to liaise directly with the manufacturer on your behalf.

Business Customers are required to liaise directly with the manufacture if the item develops a fault after 28 day unless advised otherwise.

Returning Incorrectly Delivered Goods
Occasionally mistakes occur and goods are delivered that are not what our customers ordered. If you receive an item which you have not ordered, please contact us as soon as possible. Please note that we ask you to report this within 7 days.

Returning Goods Damaged in Transit
If you discover that your item has been damaged in transit please notify us as soon as reasonably possible. Please note that we ask you to report this within 7 days. If you notice damage at the point of delivery, please make a note on the delivery documents stating the nature of the visible damage. Upon receipt of the item we will resolve the problem with an appropriate remedy, for instance a repair or a replacement.

Returning your Product
Upon receipt of your completed returns request the Logistics Support Team should respond to your case within 72 hours (excluding weekends and bank holidays) with details on how to return your item(s). In most instances, you will receive an email to confirm that your request has been received and update emails as necessary. Please note in certain circumstances further information may be requested from you to progress your returns request. If your returns request is rejected you will be notified as soon as possible and a reason will be provided.

If you are returning goods (except for consumer customers exercising their right to cancel) and you have been issued with a valid RMA, Into-HP.com can make arrangements for the goods to be collected from you. If the item you are returning is small in size we may ask you to return the goods to us and reimburse you with any reasonable shipping costs. Where a collection fails due to your error, Into-HP.com reserves the right to deduct from any refund any additional direct costs associated with that collection failure.

The "Customer" exercising their rights to cancel will be responsible for returning the goods to the Company at their own cost having obtained an RMA (this does not affect their statutory rights in respect of faulty or incorrectly described goods).

For all customers returning items we recommend that all goods are returned via reputable carriers and have sufficient postage insurance. The "Customer" must take reasonable care to ensure the goods are not damaged in the meantime, or in transit, this is a legal requirement.

Non-faulty items are required to be returned to us in an unopened, re-saleable condition without damage. All returned items are to be complete with all of the original packaging, manuals, warranty cards and all accessories and documentation provided by the manufacturer.

Once the "Customer" has notified the Company as set out above, the "Customer" will receive an appropriate remedy less any deductions specified in this returns policy (if any) at the earliest opportunity and within 30 days for any sum that has been paid by them or debited from their credit or debit card for the goods. Into-HP.com may decline responsibility for goods not received.

Other Important Information
No returns shall be accepted in relation to goods arising from fair wear and tear, wilful or accidental damage caused by the "Customer", its employees or agents. Where goods are delivered in more than one consignment, if the goods in any one consignment are found to be faulty or are the wrong goods or have been described incorrectly, the customer shall only be entitled to an RMA in relation to consignment affected.

Consumables
In the case of consumables (such as toner, ink cartridges, drum and paper) where the suitability and/or compatibility of the goods is ascertainable without breaking the factory seal, RMAs will not be provided nor goods accepted for return if the factory seal has been broken.

Software
Software that has been opened and is not faulty or damaged prior to delivery cannot be returned in any circumstances. Unopened software may be returned in accordance with this returns policy.

Statutory Rights None of the foregoing shall affect your statutory rights.